Support

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started!

Thank you for being a member of the
Mirai Speaker Community! We have a variety
of resources to help you make sure you’re
getting the most out of your Mirai Speaker.

Mirai Speaker Set Up

Learn how to set up your Mirai Speaker right out of the box!

General FAQ

General Questions

Specification

Purchase

After Care

General FAQ

What kind of product is it?

Although effects varies from person to person, this speaker transforms sound so that TV dialog and other sounds are easier to hear. ‘AudibleWave Technology’ generates special sound waves from its curved speakers  over a wide area. It can be enjoyed not only by individuals with hearing difficulties but also by their family members.

How is it different from a hand-held speaker?

I am not sure if it is effective.

We recommend that you try the product yourself, as the effectiveness of the product varies from person to person. If the product does not fit your ears, you can return it to the official online store within a certain period of time. Even if you don’t feel an immediate effect, we encourage you to try the product for at least two weeks, as your hearing experience may improve with continued use.

Can it be used with hearing aids?

You can use the Mirai speaker even if you are wearing a hearing aid. It will change the way you hear, so please try it with your hearing aid and if you can hear clearly without any problems, please try turning the hearing aid off. Some customers have told us they prefer to wear their hearing aids, and others hear better with them tuned off. So we suggest you decide what works best for you.

How do I connect it to my TV?

Connecting Mirai speakers is easy.

Simply connect the speaker’s power adapter to a power outlet and the supplied cable to the TV’s audio output terminal.

Connection procedure:
1) Connect the power adapter to an electrical outlet.
2) Connect the supplied cable (optical or AUX) to the earphone jack on the TV.
3) Turn on the power on the back of the speaker and it is ready to use. It is not necessary to turn off the speaker between uses.

For volume control, please follow the procedure below.
1) when the products shipped, The volume is set to the fourth light bar on the front of the main unit.
2) the speaker volume can be adjusted with the knob on the front of the main unit or with the remote control.

Does it have Bluetooth connectivity?

Bluetooth connection is not available.

Size, cable length, and weight

The size is 542mm (W)87mm (H) 160mm (W21.3inch 3.4inch 6.3inch).
Cable and AC adapter length is 1.5m (4.9ft).
Weight is 1.7kg (3.7lb)

Do I need to charge the battery?

This main product does not have a battery and does not need to be recharged.
The remote-control device uses a standard AA batteries.

Can sound be emitted from both the TV and the speakers?

Yes, it is possible. With an optical cable, sound can be produced from both the TV and the speakers.

Can it be used with a computer, smartphone, or other device other than a TV?

It can be connected to any device that has an 3.5mm earphone jack, like a TV. In fact, MIRAI SPEAKER has been used by people who have difficulty hearing the audio coming out of their PCs during online meetings, online classes, and so on.”

Can it be connected to other speakers or audio systems?

MIRAI SPEAKER is not designed to be connected to other devices, as it is designed for those who have hearing problems. If other sounds are mixed in or bass is boosted, voices will be difficult to hear.

Can the remote control that comes with the MIRAI SPEAKER be integrated with the universal remote control?

At this time, the MIRAI SPEAKER only works with the remote control in the box.
We recommend connecting the MIRAI SPEAKER with an optical cable, in which case the TV volume is controlled by the TV remote and the speaker volume is controlled by the speaker remote.

Does the money-back guarantee apply if I buy from Amazon?

Does the money-back guarantee apply if I buy from Amazon?

Can I return the product?

If you purchased from the official website, you may return the product within 100 days of the date of shipment. We will refund the full price if you do not hear the effects of the product.

What are your payment methods?

When purchasing from our official online store, we accept credit card payments, Amazon pay, etc. We do not accept installment payments, cash on delivery, or check transfers.

When purchasing from our official online store, we accept credit card payments, Amazon pay, etc. We do not accept installment payments, cash on delivery, or check transfers.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee. Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.

*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

No sound is coming out.

If you are connecting using an optical digital cable
1) Are the power adapter and the cable connected? Are they firmly attached to the back of the unit?
2) Set the digital audio output on the TV to PCM. (Check the manual for your TV.)

If you are using an 3.5mm audio cable
– Check the connection of the plug.Is it firmly attached to the back of the unit?
– Is it firmly inserted into the earphone jack on the TV? (Make sure to insert it all the way in.)

If the problem persists, please contact our customer support.
*For your reference, we have checked the PCM settings on the TV.
– On Sony, select [Settings] – [Screen and Sound] – [Audio Output] – [Digital Audio Output] or [Sound Quality and Audio Settings] – [Digital Audio Output].
– The TV manufacturer’s website also describes how to make PCM settings. If you do not have the manual at hand, you can also search for it on the Internet.”

The remote is not working.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The light on the main power switch is not on.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The error light is flashing.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The sound quality is not so good.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

<< 1 >>


How do I connect it to my TV?

Connecting Mirai speakers is easy.

Simply connect the speaker’s power adapter to a power outlet and the supplied cable to the TV’s audio output terminal.

Connection procedure:
1) Connect the power adapter to an electrical outlet.
2) Connect the supplied cable (optical or AUX) to the earphone jack on the TV.
3) Turn on the power on the back of the speaker and it is ready to use. It is not necessary to turn off the speaker between uses.

For volume control, please follow the procedure below.
1) when the products shipped, The volume is set to the fourth light bar on the front of the main unit.
2) the speaker volume can be adjusted with the knob on the front of the main unit or with the remote control.

Does it have Bluetooth connectivity?

Bluetooth connection is not available.

Size, cable length, and weight

The size is 542mm (W)87mm (H) 160mm (W21.3inch 3.4inch 6.3inch).
Cable and AC adapter length is 1.5m (4.9ft).
Weight is 1.7kg (3.7lb)

Do I need to charge the battery?

This main product does not have a battery and does not need to be recharged.
The remote-control device uses a standard AA batteries.

Can sound be emitted from both the TV and the speakers?

Yes, it is possible. With an optical cable, sound can be produced from both the TV and the speakers.

Can it be used with a computer, smartphone, or other device other than a TV?

It can be connected to any device that has an 3.5mm earphone jack, like a TV. In fact, MIRAI SPEAKER has been used by people who have difficulty hearing the audio coming out of their PCs during online meetings, online classes, and so on.”

Can it be connected to other speakers or audio systems?

MIRAI SPEAKER is not designed to be connected to other devices, as it is designed for those who have hearing problems. If other sounds are mixed in or bass is boosted, voices will be difficult to hear.

Can the remote control that comes with the MIRAI SPEAKER be integrated with the universal remote control?

At this time, the MIRAI SPEAKER only works with the remote control in the box.
We recommend connecting the MIRAI SPEAKER with an optical cable, in which case the TV volume is controlled by the TV remote and the speaker volume is controlled by the speaker remote.

<< 1 >>


What kind of product is it?

Although effects varies from person to person, this speaker transforms sound so that TV dialog and other sounds are easier to hear. ‘AudibleWave Technology’ generates special sound waves from its curved speakers  over a wide area. It can be enjoyed not only by individuals with hearing difficulties but also by their family members.

How is it different from a hand-held speaker?

I am not sure if it is effective.

We recommend that you try the product yourself, as the effectiveness of the product varies from person to person. If the product does not fit your ears, you can return it to the official online store within a certain period of time. Even if you don’t feel an immediate effect, we encourage you to try the product for at least two weeks, as your hearing experience may improve with continued use.

Can it be used with hearing aids?

You can use the Mirai speaker even if you are wearing a hearing aid. It will change the way you hear, so please try it with your hearing aid and if you can hear clearly without any problems, please try turning the hearing aid off. Some customers have told us they prefer to wear their hearing aids, and others hear better with them tuned off. So we suggest you decide what works best for you.

<< 1 >>


Does the money-back guarantee apply if I buy from Amazon?

Does the money-back guarantee apply if I buy from Amazon?

Can I return the product?

If you purchased from the official website, you may return the product within 100 days of the date of shipment. We will refund the full price if you do not hear the effects of the product.

What are your payment methods?

When purchasing from our official online store, we accept credit card payments, Amazon pay, etc. We do not accept installment payments, cash on delivery, or check transfers.

When purchasing from our official online store, we accept credit card payments, Amazon pay, etc. We do not accept installment payments, cash on delivery, or check transfers.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee. Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.

*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

<< 1 >>


No sound is coming out.

If you are connecting using an optical digital cable
1) Are the power adapter and the cable connected? Are they firmly attached to the back of the unit?
2) Set the digital audio output on the TV to PCM. (Check the manual for your TV.)

If you are using an 3.5mm audio cable
– Check the connection of the plug.Is it firmly attached to the back of the unit?
– Is it firmly inserted into the earphone jack on the TV? (Make sure to insert it all the way in.)

If the problem persists, please contact our customer support.
*For your reference, we have checked the PCM settings on the TV.
– On Sony, select [Settings] – [Screen and Sound] – [Audio Output] – [Digital Audio Output] or [Sound Quality and Audio Settings] – [Digital Audio Output].
– The TV manufacturer’s website also describes how to make PCM settings. If you do not have the manual at hand, you can also search for it on the Internet.”

The remote is not working.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The light on the main power switch is not on.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The error light is flashing.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

The sound quality is not so good.

The warranty period for repairs is one year from the date of purchase. After the warranty period, repairs can still be made for a fee.
Please check the serial number sticker on the bottom of the Mirai speaker or on the product box, and contact our customer support.
*If the customer is at fault (dropped, wet, etc.), the product will be repaired for a fee regardless of the warranty period.

<< 1 >>


Troubleshooting Articles

Here are some additional resources to help
assist you in your setup of Mirai Speaker!

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      Serial number sticker located on the bottom of the product (near the main switch) and on package. If you cannot find, write “I don’t know”.





        Serial number sticker located on the bottom of the product (near the main switch) and on package. If you cannot find, write “I don’t know”.


        Please check all that apply



            Any Immediate Questions?

            Reach out to our Mirai Speaker Support Team and
            we will get back to you shortly!

            1(800)834-9459

            Toll Free: M-F, 9:30a – 6:00p (PST)
            Closed on Federal Holidays

            How does it compare to a general sound bar?

            How does it compare to a general sound bar?

            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas rutrum, orci eu tristique fringilla, mauris diam faucibus ipsum, sed pulvinar enim ligula sed metus. Fusce faucibus, eros ac ultrices porttitor, diam erat blandit nulla, nec sodales tellus ante in nisi. Curabitur a varius ipsum. Quisque nibh nulla, semper a porttitor a, mattis vel justo. Sed eget urna vehicula, placerat orci vel, mollis augue. Quisque iaculis ligula in augue commodo convallis. Praesent ex dui, cursus a tincidunt vitae, dapibus a felis. Vivamus semper est nec massa dapibus, eu venenatis arcu sollicitudin. In pellentesque turpis ac lectus bibendum, eget tincidunt lacus pellentesque.

            How does it compare to a general sound bar?

            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas rutrum, orci eu tristique fringilla, mauris diam faucibus ipsum, sed pulvinar enim ligula sed metus. Fusce faucibus, eros ac ultrices porttitor, diam erat blandit nulla, nec sodales tellus ante in nisi. Curabitur a varius ipsum. Quisque nibh nulla, semper a porttitor a, mattis vel justo. Sed eget urna vehicula, placerat orci vel, mollis augue. Quisque iaculis ligula in augue commodo convallis. Praesent ex dui, cursus a tincidunt vitae, dapibus a felis. Vivamus semper est nec massa dapibus, eu venenatis arcu sollicitudin. In pellentesque turpis ac lectus bibendum, eget tincidunt lacus pellentesque.

            How does it compare to a general sound bar?

            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas rutrum, orci eu tristique fringilla, mauris diam faucibus ipsum, sed pulvinar enim ligula sed metus. Fusce faucibus, eros ac ultrices porttitor, diam erat blandit nulla, nec sodales tellus ante in nisi. Curabitur a varius ipsum. Quisque nibh nulla, semper a porttitor a, mattis vel justo. Sed eget urna vehicula, placerat orci vel, mollis augue. Quisque iaculis ligula in augue commodo convallis. Praesent ex dui, cursus a tincidunt vitae, dapibus a felis. Vivamus semper est nec massa dapibus, eu venenatis arcu sollicitudin. In pellentesque turpis ac lectus bibendum, eget tincidunt lacus pellentesque.

            How does it compare to a general sound bar?

            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas rutrum, orci eu tristique fringilla, mauris diam faucibus ipsum, sed pulvinar enim ligula sed metus. Fusce faucibus, eros ac ultrices porttitor, diam erat blandit nulla, nec sodales tellus ante in nisi. Curabitur a varius ipsum. Quisque nibh nulla, semper a porttitor a, mattis vel justo. Sed eget urna vehicula, placerat orci vel, mollis augue. Quisque iaculis ligula in augue commodo convallis. Praesent ex dui, cursus a tincidunt vitae, dapibus a felis. Vivamus semper est nec massa dapibus, eu venenatis arcu sollicitudin. In pellentesque turpis ac lectus bibendum, eget tincidunt lacus pellentesque.

            How does it compare to a general sound bar?

            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas rutrum, orci eu tristique fringilla, mauris diam faucibus ipsum, sed pulvinar enim ligula sed metus. Fusce faucibus, eros ac ultrices porttitor, diam erat blandit nulla, nec sodales tellus ante in nisi. Curabitur a varius ipsum. Quisque nibh nulla, semper a porttitor a, mattis vel justo. Sed eget urna vehicula, placerat orci vel, mollis augue. Quisque iaculis ligula in augue commodo convallis. Praesent ex dui, cursus a tincidunt vitae, dapibus a felis. Vivamus semper est nec massa dapibus, eu venenatis arcu sollicitudin. In pellentesque turpis ac lectus bibendum, eget tincidunt lacus pellentesque.

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